Course Title
Technical Support & IT Service Engineering Professional
Course Description
The Engineer – Technical Support (Level 5) course , QP-compliant programme aligned with SSC/Q0101, designed to prepare learners for entry-level IT helpdesk and technical support roles. It covers hardware, software, OS, incident management, troubleshooting, ticketing tools, communication, and workplace safety through hands-on training and practical exposure, enabling learners to perform effectively in real-world IT support environments.
Qualifications
Plus two & above
Job Role
IT Helpdesk ExecutiveService Desk Associate
Desktop Support Technician
Associate – Customer Support (Technical)
Network Support Trainee
Faculty Qualification
•MCA / M.Tech / B.Tech (CSE / IT / EC)
•Msc.Computer Science or IT
OR
BCA / B.Sc Computer Science
Faculty Experience
1–2 years in:
Data Analytics / BI Tools/Python / Software Development/Network
Security / Pen Testing/IT Support
What is Digital Marketing What is Digital
Marketing
15m 10s
Type
of Digital Marketing
18m 10s
What
is Digital Marketing
11m 20s
15
Tips for Writing Magnetic Headlines
25m 20s
How
to Write Like Your Customers Talk
11m 30s
How
to Flip Features Into Benefits
Premium
35m 30s
How
to SEO Optimise Your Homepage
15m 00s
How
to SEO Optimise Your Homepage
15m 00s
How
to Write Title Tags Search Engines Love
25m 30s
Internal
and External Links
45m 10s
Measuring
SEO Effectiveness
35m 10s
Featured
Contents on Channel
32m 20s
Managing
Comments
Premium
20m 20s
Channel
Analytics
Premium
18m 20s
Measuring
SEO Effectiveness
12m 20s
Keywords
in Blog and Articles
Premium
15m 20s
SEO
Keyword Planning
Premium
36m 12s
Creating
LinkedIn Account
13m 20s
Louis Ferguson
Instructor of Marketing